1 — Who we are
MakeTours4You Travel Services Pvt. Ltd. ("MakeTours4You") is an IATA-accredited travel company registered in India, acting as an agent for airlines, hotels, transport providers, tour operators, insurers and visa facilitation services. When we book a supplier service for you, the supplier's own terms also apply.
2 — Quotations and pricing
- Quotations are valid for the period stated in them (usually 48 hours) and are subject to availability at the time of confirmation.
- Airline fares, hotel rates and taxes are dynamic and may change until the booking is ticketed and paid in full.
- Prices are per person on twin sharing unless stated otherwise, and include only the items listed under "inclusions".
- Anything listed as "optional" or "add-on" is chargeable separately.
- We issue a GST invoice for every booking; GST rates are those prevailing on the invoice date.
3 — Payments
- Flights are usually issued against full payment; holiday packages require a deposit (typically 30%) with the balance due 15 days before departure, or as stated in your quotation.
- We accept UPI, net banking, credit/debit cards and bank transfer. Corporate accounts may be offered credit terms in writing.
- Bookings are confirmed only after payment is realised in our account and you receive a written confirmation with a reference number.
- Card and gateway charges, where applicable, are disclosed before payment.
4 — Your responsibilities
- Correct documentation: names, spellings, dates of birth and passport details must exactly match the passport. Corrections after ticketing attract airline charges and may not be possible.
- Passport and visa validity: you are responsible for holding a valid passport (generally six months beyond return travel), the correct visa and any transit approvals for your nationality and itinerary.
- Health and entry requirements: vaccinations, yellow fever certificates, health declarations and any testing requirements are your responsibility; we will inform you of what the destination publishes.
- Punctuality: reporting times for flights, transfers, tours and cruises must be respected. No refund is due for missed departures caused by late arrival.
- Conduct: you agree to comply with local laws and supplier rules. Suppliers may refuse service for misconduct, and no refund will be due.
5 — Visas
Visa assistance is a documentation service. We prepare files, book appointments and submit applications, but no agency can guarantee an embassy or consulate decision. Visa fees, VFS charges and our service fee are non-refundable once an application is submitted, regardless of the outcome. Where a visa is refused and supplier cancellation terms permit, we will assist you in claiming whatever refund is available.
6 — Insurance
Travel insurance is strongly recommended on every trip and is mandatory for many destinations and visa categories. We sell insurance as a distributor for insurers; the contract of insurance is between you and the insurer, and claims are decided by the insurer under the policy wording. We assist with claims but do not adjudicate them.
7 — Changes and cancellations
Cancellation and amendment charges are governed by the supplier's policy and are set out in our cancellation and refund policy, which forms part of these terms. Where a supplier waives charges, we pass the benefit on and charge only our own documented service fee.
8 — Our liability
- We are liable for the proper performance of our own agency services: accurate booking, correct documentation and timely communication.
- We are not liable for the acts, omissions, delays, strikes, overbooking or insolvency of airlines, hotels, transport providers or other third-party suppliers.
- We are not liable for losses arising from events beyond our reasonable control, including weather, natural disasters, epidemics, civil unrest, government action, airport closures or airline schedule changes.
- Where liability does attach to us, it is limited to the value of the service fee we charged for the affected booking.
9 — Force majeure and schedule changes
Airlines and suppliers may change schedules, aircraft, hotels of a similar category, or routes. We will inform you as soon as we are notified, offer reasonable alternatives, and pursue refunds or waivers where the supplier permits. Additional costs arising from such changes may be payable by you.
10 — Intellectual property
All content on this website — text, layout, illustrations, the MakeTours4You name and logo — belongs to us or is used under licence and may not be copied for commercial use without written permission.
11 — Complaints
Raise any issue during the trip with our 24×7 desk first, so we can fix it on the spot. If it remains unresolved, write to support@maketours4you.com within 30 days of your return with your reference number and supporting documents. We acknowledge within 2 working days and aim to resolve within 15 working days.
12 — Governing law
These terms are governed by the laws of India. Courts at Gautam Buddha Nagar / Delhi NCR shall have exclusive jurisdiction, subject to any statutory consumer forum rights you may have.
13 — Contact
MakeTours4You Travel Services Pvt. Ltd. · Unit 402, Tower B, Wave Silver Tower, Sector 18, Noida, Uttar Pradesh 201301, India · info@maketours4you.com · +91-98765-43210